FAQ

Explore common inquiries about how Goodszilla works,

it’s benefits, and how you can get started.

How will donations be processed? How do the donations get transferred to the charities?

Donations are processed through any of our partners giving us the reach to cover a wide range of charities and grant distribution across North America.

Our donation processing partners are Paypal Giving Fund, Canadahleps & Make my donation. Charities receive 100% of donations processed through PayPal giving fund, Canadahelps & Make My Donation take a 2.5% donation processing fee.

These partners are registered charities that facilitate fundraising for charities across Canada & the United States! You can read more about them at:

Canada Helps

PayPal Giving Fund

Make My Donation

What charities am I able to support?

We have access to 2.5 million organizations in our network, you will be able to choose any registered charity in North America to support! If there’s a particular charity you are interested in outside of North America, we may be able to contact them and onboard them onto our platform as well.

Are my donations tax deductible?

Yes! Your donations should be tax deductible, of course, pursuant to the laws and guidelines of the area you reside in. We provide tax receipts and an invoice of all your donations to make this process easier for you.

What about returns?

For Conscious Cart E-commerce donations, you’re able to set the donation collection period to either daily, weekly, or monthly. This means that all of the collected donations will be sent to charity at a frequency of your choosing!

For example, if you’re a clothing brand with a standard two-week return policy, you can set donations to be sent every month to ensure customers are satisfied with their purchase before any funds are sent to charity.

Why are the donations showing up in USD?

Depending on your store location, we show the currency of your store be it CAD Or USD.  

Does Conscious Cart affect loading time or my store’s performance?

No! Conscious Cart is built for Shopify and utilizes very low-resource to ensure that all stores are able to use it. Additionally, Shopify loads your product page and product information, such as images, prices, description, etc, before loading other plugins, so your loading time and performance will never be affected.

How can I change my credit card on file?

In the Conscious app navigate to the Global Settings tab, you will see the payment section where you’re able to change your payment information and account information whenever you want!

How will I be invoiced?

All invoices/information on donations that are sent will be visible on the reports tab and also in your app Dashboard, which will display financial information and information on the impact you’ve made! You’ll also be sent a detailed invoice after donations are sent to charity.

Where on my website does the Conscious Cart widget show up?

You can choose where you want widget to show up!

The primary places are on the product, cart pages and checkout for Shopify plus stores. This lets your customers know you support social causes and demonstrates your commitment while shopping on your site , and also reaffirms this at the moment of purchase to create a positive feedback loop and make your customers feel proud that they’ve made a difference by shopping with you.

What campaign types are available at checkout?

We currently offer a variety of donation engagements:

Portion of Sales, which allows you to set a percentage of product proceeds to go towards charity.
Round-Up, which prompts customers to round up their purchase to their nearest dollar and donate that towards charity.
Donate for Discount, which gives customers a discount of your choice after they donate a certain amount.
Custom Donations, which allows you to set a few different levels for customers to donate at (i.e $5, $15, $25, etc)
In-kind donation, allows you to donate products rather than dollar amounts. For example, you can donate items to a selected group of charities when a donation is made or used as an incentive for shopping on your site
Add-on donation, this can be used as a top up donation for customers to support causes already supported

Are you compatible with Shopify 1.0?

Currently, our app is built to primarily support Shopify 2.0, but it is also compatible with Shopify 1.0 as well! We may need to adjust certain elements to fit your store the best, so feel free to reach out to us and book a free technical consultation.

How can I add Conscious Cart to my Shopify Website?

You can find us on the Shopify App Store at https://apps.shopify.com/goodszilla-donation-app!

Our one-click install allows you to instantly begin using our plugin with minimal setup required.

My website isn’t on Shopify- can I still use Conscious Cart?

Yes! We offer an API integration that will allow you to use Conscious Cart on your store, even if you’re not on Shopify.

We’d be happy to offer you a free technical consultation to see how we can best suit your needs.

Can I only use Conscious Cart if I am a Canadian business?

Nope! Conscious Cart is open to businesses from any country. Currently, our donation processing partners give us access to any North American Charity but we are always adding charities to the platform and can add specific organizations if requested by you.

Does Conscious cart work with Shopify POS?

Yes, you can activate donations on Shopify POS through the Conscious Cart app.

How does In-store giving work?

Our donation app on Ingenico Axium DX8000 & PAX A920 allows you to setup in-store giving. We have partnered with Moneris, Global Payments and Chase payment Canada to enable merchants to activate donations at the point of sale.